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We want each client to enjoy a hassle free and efficient buying experience.
Our tried and tested processes ensure you’ll receive safe delivery of your promotional merchandise time and again.
Every new client large or small, is appointed a friendly account manager. They will handle every aspect of your enquiry, from start to finish and beyond.
If you require assistance choosing promotional products, your account manager will happily offer advice or a fresh pair of eyes. We have multi-sector experience and also offer bespoke solutions.
Once you’ve narrowed down your product gift selection, you’ll be sent a competitive quote. Every cost is broken down and there are no hidden extras. Our quotes are transparent, clear and concise.
After we receive your order, you’ll be sent an acknowledgement confirming every detail. This will include product selection, product quantities, branding methods and delivery information.
Once we’ve received your artwork, we’ll create a visual proof depicting the artwork against your promotional items for approval. If you require assistance with artwork, you can contact us or peruse our artwork guidelines section.
Once you’ve approved the visual(s), we’ll begin manufacturing your promotional merchandise, or go directly to print for stock items. All orders are quality checked during this process.
We’ll ensure your promotional gifts are on track for delivery to your marketing event and will keep you posted along the way. Please peruse our merchandise management section for additional services.
Your printed giveaways are given a final check, then packed and despatched! We’ll provide tracking details and a POD on request.
Your dedicated account manager is on hand to resolve any unforeseen issues or queries with your promotional products. They can also help plan future requirements for branded merchandise.
Client feedback is very important to us and ensures we maintain a high level of customer service. If anything inadvertently goes wrong – we’ll put it right. If you’re happy with the products and service received, a Google review is always appreciated!
